We are here to help and answer all questions as fast as possible. Expect delays on weekends and holidays where our offices are closed. If you have not seen a response from us within 24 hours on weekdays please make sure to check your spam and junk mail folders as we do reply to all questions no matter how trivial.
1. What is your shipping policy?
DOMESTIC
Free Hong Kong delivery any purchase over HK$600.
Purchase below HK$600 will have a flat rate HK$80 delivery charges.
For delivery, it will cover most urban area and also location with lift facilities if not on ground floor.
We reserve the right to refuse any order you place with us in case it is in a location that we are unable to cover. We will contact you through your email or phone number accordingly to arrange refund.
INTERNATIONAL
For international order, please send to email info@natnatlife.com and we will get back to you as soon as possible.
2. Are your products dairy free and gluten free?
All our products are dairy free, gluten free and soy free.
3. How do I order wholesale?
Please send to email info@natnatlife.com and we will get back to you as soon as possible.
4. Any other questions?
Please send to email info@natnatlife.com and we will get back to you as soon as possible.